Responsible Gaming

Gambling Should Be Entertainment, Not Income

We're committed to promoting responsible gaming practices. Gambling should only ever be viewed as a form of entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose, and never chase losses.

Age Verification

You must be 18 years of age or older to gamble in the United Kingdom. All players are required to verify their age during registration. We take age verification seriously and reserve the right to request proof of identity at any time. If you are under 18, gambling is illegal and we encourage you to speak with a trusted adult or contact support organisations listed below.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of the following warning signs, please seek help immediately:

• Chasing losses by gambling more to recover money lost
• Hiding gambling activity or lying about the amount you gamble
• Neglecting family, work, or other responsibilities due to gambling
• Gambling with money needed for essential expenses (bills, rent, food)
• Feeling anxious, irritable, or stressed when not gambling
• Needing to gamble with increasing amounts to achieve the same excitement
• Unsuccessful attempts to cut down or control gambling
• Using gambling to escape problems or negative emotions
• Borrowing money or getting into debt to fund gambling
• Loss of interest in hobbies and social activities outside of gambling

Self-Help Tools & Controls

We provide a range of tools to help you stay in control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose over a set period
• Reality Checks: Receive regular reminders about how long you've been gambling and how much you've wagered
• Session Time Limits: Automatically log out after a predetermined gambling session
• Self-Exclusion: Take a break from gambling by temporarily or permanently excluding yourself from your account

To access these tools, visit your account settings or contact our customer support team for assistance.

Support Organisations & Help Resources

If you or someone you know is struggling with problem gambling, please reach out to one of these organisations:

United Kingdom

• GamCare: Free, confidential support for problem gambling in the UK. www.gamcare.org.uk | Telephone: 0808 8020 133
• GamStop: The National Self-Exclusion Scheme allowing you to self-exclude from all online gambling operators in Great Britain. www.gamstop.co.uk
• Gamblers Anonymous: Free peer support meetings across the UK for those affected by problem gambling. www.gamblersanonymous.org.uk
• National Problem Gambling Clinic: NHS-funded specialist treatment service. www.cnwl.nhs.uk

International Support

• Australia: Gambling Help Online - www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council - www.responsiblegambling.org
• United States: National Council on Problem Gambling - www.ncpgambling.org | National Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) - www.bzga.de

If You Need Help

Seeking help is a sign of strength, not weakness. If you are experiencing problems related to gambling, please do not hesitate to reach out to one of the organisations listed above. They offer free, confidential support 24/7.

You can also contact our customer support team at any time to access our self-exclusion tools or to discuss your gambling habits with a trained advisor.